Questions about the coronavirus
*Last update: 13 October 2020
Preston Palace is closed until 10 November 2020!
On the orders of the Dutch Government and RIVM, Preston Palace is closed until 10 November 2020 to prevent the spread of the Coronavirus. The well-being of our valued guests and staff is a priority. In order to fight this pandemic together, we have been forced to follow up on this extensive measure. The understanding and support of our guests and staff is heartwarming. Our thoughts go out to all those who, in whatever form, are or have been affected by COVID-19... We wish them all a lot of strength.
I have booked and my stay is during the period that Preston Palace is closed (14 October to 10 November 2020), what now?
Due to extremely busy times we kindly request that you do not contact us by telephone regarding your booking. If your date of stay falls within the period in which Preston Palace is closed, we will contact you by e-mail. We would ask you to wait for this email to arrive and to continue contacting us by email. We are obliged by mandatory measures to cancel your booking. You may move your booking to another date free of charge (any surcharge may apply). If you are unable to plan a new date at this time, you may receive a voucher for the amount paid. With the voucher you can take a moment to book a new date.
I have booked and my stay is not during the period that Preston Palace is closed (14 October to 10 November 2020), what now?
Due to extreme rush hours, we kindly request that you do not contact us by telephone regarding your booking. Please ask your questions by e-mail via firstname.lastname@example.org stating your booking number. We will answer your e-mail as soon as possible. Thank you very much for your understanding.
Preston Palace will keep a close eye on the latest developments regarding the Corona virus and government recommendations for you. The wellbeing of our valued guests and staff has the highest priority. We look forward to welcoming you back to Preston Palace in good health as soon as possible. For now, take care of each other and stay healthy!