Questions about the coronavirus
Preston Palace is closed until Tuesday 28 April 2020.
Preston Palace will be closed until 28 April 2020. This far-reaching measure has been ordered by the government to prevent further spread of the coronavirus.
We can imagine that you would very much like to know what this means for your booking. However, perhaps you can also imagine that we are not able to speak to everyone at the same time at the moment. We would therefore kindly, but urgently request that you do not contact us. We will contact you. Given the circumstances we choose to do this in order of arrival.
I have booked a stay with arrival before April 29th 2020 at Preston Palace, what happens to my booking?
We offer you the option of moving your booking to another date FREE of charge. Should the date you select be more expensive than the date already booked, these additional costs will still be charged.
I have booked a stay with arrival at Preston Palace from 29 April, can I cancel or change it free of charge?
If a cancellation insurance has been booked, a doctor's certificate may be issued to cancel the stay and the costs will be refunded.
If no cancellation insurance has been booked, we offer the option of moving the booking to another date, FREE of charge, if your arrival date is before 01 June 2020. For all bookings from 01 June onwards, a change fee will be charged. Should the date you select be more expensive than the date already booked, these additional costs will also be charged. Do you still want to cancel and do not have cancellation insurance? Then the normal cancellation conditions apply.
The welfare of our valued guests and staff is paramount. In order to fight this pandemic together, we are forced to take this very far-reaching measure. The understanding and support of our guests and staff is heartwarming. Our thoughts go out to all caregivers and people affected by the coronavirus. We wish them all a lot of strength.