General cancellation conditions

  • The cancellation fee for booked catering services by the guest is determined on the basis of the booking value.
  • In the event of a no-show the guest will in all circumstances be obliged to pay the booking value.
  • If one or more of the agreed catering services are cancelled, which together amount to 50% or more of the capacity of the catering establishment, the periods in the following clauses shall be increased by four months.

Cancellation policy

Cancellation fees for cancelled hotel reservations (groups)

  • For cancellation more than three months prior to the reserved date, €11,50 will be charged.
  • For cancellation more than two months prior to the reserved date, 15% of the booking value is charged.
  • For cancellation more than one months prior to the reserved date, 35% of the booking value is charged.
  • For cancellation more than 14 days prior to the reserved date, 60% of the booking value is charged.
  • For cancellation more than 7 days prior to the reserved date, 85% of the booking value is charged.
  • For cancellation less than 7 days prior to the reserved date, 100% of the booking value is charged.

For cancelled hotel reservations (individuals)

  • For cancellation more than one months prior to the reserved date, €11,50 will be charged.
  • For cancellation more than 14 days prior to the reserved date, 15% of the booking value is charged.
  • For cancellation more than 7 days prior to the reserved date, 35% of the booking value is charged.
  • For cancellation more than 3 days prior to the reserved date, 60% of the booking value is charged.
  • For cancellation more than 24 hours prior to the reserved date, 85% of the booking value is charged.
  • For cancellation less than 24 hours prior to the reserved date, 100% of the booking value is charged.

The conditions apply to all reservations up to 100 (hotel) guests. Reservations with a higher number of overnight guests are subject to other conditions. Please ask for these conditions when making a reservation.