What happens if you have to cancel your agreement with Preston Palace? That depends on, among other things, the time of cancellation, the type of booking, the size of your party and the part you cancel. We have listed the most important details for you. If you still have any questions after reading this, please contact us at reserveringen@prestonpalace.nl. We will be happy to help!  

The cancellation fee for booked catering services by the guest is determined based on the booking value.
In the event of a no-show the guest will always be obliged to pay the booking value.
If one or more of the agreed catering services are cancelled, and if they together amount to 50% or more of the capacity of the catering establishment, the periods stated in the following clauses shall be increased by four months.

Compensation for cancellations

Cancellation fees for cancelled hotel reservations (groups)

Cancellation fees for cancelled hotel reservations (individuals)

Cancellation restaurant/table reservations (menu)*

Cancellation restaurant/table reservations (no menu)*

* Groups = + 10 persons

Individuals

If a menu has been agreed upon, 50% of the reservation value is charged in case of cancellation less than four times 48 hours prior to the reserved time. If no menu has been agreed upon, nothing will be charged.

Cancellation of hired halls

The conditions apply to all reservations up to 100 (hotel) guests. Reservations with a higher number of overnight guests are subject to other conditions. Please read these terms and conditions when making a reservation.

Cancellation of a wellness treatment or package

No costs will be charged for just cancelling a sauna visit. If you have reserved a treatment or package and you cancel less than 24 hours before the reserved arrival time, 100% of the reservation value will be charged.

Additional Condition for Non-compliance with Payment Terms.
 

If the payment is not received on time according to the stated payment terms, we reserve the right to cancel the booking.
In case of cancellation due to non-fulfillment of payment obligations by the guest, there will be no refund of already paid amounts.

Cancellation due to force majeure or government measures

If Preston Palace is unable to accommodate you or provide the booked services due to force majeure or government measures (e.g. by the national government or safety region), we offer you two options:

    1.    Rescheduling your booking to a different date
If the new stay is more expensive than the original booking, we will charge the additional costs. If the new stay is cheaper, no refund will be given.

    2.    A hotel voucher valid for at least 1 year, equal to the amount paid for your original booking. You can redeem this voucher at a later time for a new stay at Preston Palace.

Force majeure includes (but is not limited to):
– Natural disasters (such as storms, floods, earthquakes)
– War, terrorism, or the threat thereof
– Epidemics and pandemics
– Cyberattacks or large-scale utility failures (such as electricity, water, internet)
– Government measures or travel bans
– Any other situation in which Preston Palace is unable, through no fault of its own, to provide the agreed services.

In case of permanent force majeure
If Preston Palace is permanently unable to deliver the booked services due to an unforeseen catastrophe (such as fire or another situation that renders the accommodation permanently unusable), no refund of the paid amount will be given.

Preston Palace accepts no liability for consequential damages in such cases. Guests are advised to take out their own travel and cancellation insurance for such risks.

Last modified: 30 June 2025