What happens if you have to cancel your agreement with Preston Palace? That depends on, among other things, the time of cancellation, the type of booking, the size of your party and the part you cancel. We have listed the most important details for you. If you still have any questions after reading this, please contact us at reserveringen@prestonpalace.nl or call +31 (0)546 542121. We will be happy to help!
The cancellation fee for booked catering services by the guest is determined based on the booking value.
In the event of a no-show the guest will always be obliged to pay the booking value.
If one or more of the agreed catering services are cancelled, and if they together amount to 50% or more of the capacity of the catering establishment, the periods stated in the following clauses shall be increased by four months.
Compensation for cancellations
Cancellation fees for cancelled hotel reservations (groups)
- For cancellations more than three months prior to the reserved date, the guest is charged €11.50.
- For cancellations more than two months prior to the reserved date, the guest is charged 15% of the booking value.
- For cancellations more than one month prior to the reserved date, the guest is charged 35% of the booking value.
- For cancellations more than 14 days prior to the reserved date, the guest is charged 60% of the booking value.
- For cancellations more than seven days prior to the reserved date, the guest is charged 85% of the booking value.
- For cancellations less than seven days prior to the reserved date, the guest is charged 100% of the booking value.
Cancellation fees for cancelled hotel reservations (individuals)
- For cancellations more than one month prior to the reserved date, the guest is charged €11.50.
- For cancellations more than 14 days prior to the reserved date, the guest is charged 15% of the booking value.
- For cancellations more than seven days prior to the reserved date, the guest is charged 35% of the booking value.
- For cancellations more than 3 days prior to the reserved date, the guest is charged 60% of the booking value.
- For cancellations more than 24 hours prior to the reserved date, the guest is charged 85% of the booking value.
- For cancellations less than 24 hours prior to the reserved date, the guest is charged 100% of the booking value.
Cancellation restaurant/table reservations (menu)*
- For cancellations more than 14 days prior to the reserved time, nothing will be charged.
- For cancellations more than seven days prior to the reserved time, the guest is charged 25% of the booking value.
- For cancellations more than three days prior to the reserved time, the guest is charged 50% of the booking value.
- For cancellations less than three days prior to the reserved time, the guest is charged 75% of the booking value.
Cancellation restaurant/table reservations (no menu)*
- For cancellations less than 48 hours prior to the reserved time, the guest is charged 50% of the booking value.
* Groups = + 10 persons
Individuals
If a menu has been agreed upon, 50% of the reservation value is charged in case of cancellation less than four times 48 hours prior to the reserved time. If no menu has been agreed upon, nothing will be charged.
Cancellation of hired halls
- For cancellation more than three months prior to the reserved date, nothing will be charged.
- For cancellations more than two months prior to the reserved date, the guest is charged 60% of the booking value.
- For cancellations more than one month prior to the reserved date, the guest is charged 85% of the booking value.
- For cancellations less than one month prior to the reserved date, the guest is charged 100% of the booking value.
The conditions apply to all reservations up to 100 (hotel) guests. Reservations with a higher number of overnight guests are subject to other conditions. Please read these terms and conditions when making a reservation.
Cancellation of a wellness treatment or package
No costs will be charged for just cancelling a sauna visit. If you have reserved a treatment or package and you cancel less than 24 hours before the reserved arrival time, 100% of the reservation value will be charged.
Cancellations due to government restrictions
Should it emerge that Preston Palace is unable to receive guests or cannot offer what you have booked due to mandatory government measures (or safety region), we offer two options:
Move your booking to another date
If your new stay is more expensive than the stay you had booked already, we will charge you the additional cost. If your new stay is cheaper, we will not issue a refund.
A hotel voucher valid for at least one (1) year, to the value of the travel sum you have paid
You can exchange this voucher at a later date when you book a new stay at Preston Palace.