{"scrollable":true,"type":"page","icon":"https:\/\/arcbvmgvmp.cloudimg.io\/v7\/https:\/\/www.prestonpalace.eu\/build\/mobile\/img\/home.f4ae14be.png?v=1-0\u0026width=60\u0026inline=1","name":"FAQ","title":"FAQ","content":{"blocks":[{"id":"root-_root_-0-pane-empty-0","type":"pane-empty"},{"type":"pane-header","settings":{},"background":"https:\/\/arcbvmgvmp.cloudimg.io\/v7\/https:\/\/s3.eu-central-1.amazonaws.com\/2021-prestonpalace-nl\/06\/background-medium.png?v=1-0\u0026width=1600\u0026gravity=center","title":"Frequently Asked Questions","fontSize":24,"id":"root-_root_-0-pane-header-1"},{"type":"pane-faq","settings":{},"title":"Frequently Asked Questions","titleSize":15,"questions":[{"type":"question","settings":{},"question":"Do you need to make reservations for the facilities?","answer":"You only need to make a reservation for dinner via the [Preston Palace App](https:\/\/www.prestonpalace.eu\/preston-palace-app) of [My Preston Palace](https:\/\/www.prestonpalace.eu\/mijn-prestonpalace\/login). This is possible starting one week before arrival.\n\nBreakfast, lunch, and the other facilities are open zones and do not require a reservation.","id":"root-_root_-0-pane-faq-2-question-0"},{"type":"question","settings":{},"question":"When can I reserve dinner?","answer":"Dinner planning is possible from one week before arrival.\n\nAre you having trouble or are you unable to book dinner via the [Preston Palace App](https:\/\/www.prestonpalace.eu\/preston-palace-app) of [My Preston Palace](https:\/\/www.prestonpalace.eu\/mijn-prestonpalace\/login)? Then notify the hotel reception and our colleagues will be happy to help you!","id":"root-_root_-0-pane-faq-2-question-1"},{"type":"question","settings":{},"question":"If I check out at 11:00 am, can I still use all the facilities all day?","answer":"A hotel package ends at 11:00 AM. From that time, you can no longer use the facilities. However, we offer the option to extend your hotel package at an affordable rate.\n\nStay longer on the departure day until 2:00 PM\nThis includes lunch, drinks, a subtropical swimming paradise, and many play facilities. Your hotel room is available until 11:00 AM.\n\nAdults\nMonday to Friday: \u20ac 25.00 per person\nSaturday, Sunday, public holidays, and vacations: \u20ac 27.50 per person\n\nKids 3 to 17 years\nMonday to Friday: \u20ac 12.50 per person\nSaturday, Sunday, public holidays, and vacations: \u20ac 13.75 per person\n\nStay longer on the departure day until 7:00 PM\nThis includes lunch, dinner, drinks, a subtropical swimming paradise, and many play facilities. Your hotel room is available until 11:00 AM.\n\nAdults\nMonday to Friday: \u20ac 55.00 per person\nSaturday, Sunday, public holidays, and vacations: \u20ac 57.50 per person\n\nKids 3 to 17 years\nMonday to Friday: \u20ac 27.50 per person\nSaturday, Sunday, public holidays, and vacations: \u20ac 28.75 per person","id":"root-_root_-0-pane-faq-2-question-2"},{"type":"question","settings":{},"question":"I can check in for the hotel room at 3:00 PM. Can I use the facilities earlier?","answer":"Can\u0027t wait to enjoy your all-inclusive stay? Then add this extra and arrive earlier! Arriving earlier on the day of arrival is possible from 12 noon. And that includes lunch, refreshments, the subtropical swimming paradise and many game facilities. The hotel room will be available from 3 pm.\n\nAdults\nMonday to Friday: \u20ac 25.00 per person\nSaturday, Sunday, holidays, and vacations: \u20ac 27.50 per person\n\nKids aged 3 to 17\nMonday to Friday: \u20ac 12.50 per person\nSaturday, Sunday, holidays, and vacations: \u20ac 13.75 per person","id":"root-_root_-0-pane-faq-2-question-3"},{"type":"question","settings":{},"question":"A hotel package is all-inclusive, but what is all included in the price?","answer":"During a stay, the following is included in the price:\n\nAccommodation of your choice (including free wireless internet). You will stay in a Classic Comfort or Royal room. You can also choose one of our luxurious Suites.\n\nFood and beverages (both domestic and foreign) are included during your stay,\nGame facilities, such as bowling, miniature golf, snooker and billiards,\nAccess to the indoor fun fair,\nAccess to the cinema,\nAccess to the subtropical swimming paradise with whirlpools and sun beds,\nGame library for children up to 7 years,\nEntertainment every evening,\nEntertainment,\nParking.\n\nA hotel package starts on the arrival day at 3:00 PM and ends on the departure day at 11:00 AM.\nFor an additional fee you can arrive earlier (before 3:00 PM) or stay longer (after 11:00 AM).\nDuring this earlier or longer stay you can use the facilities in our entertainment center (except for your hotel room).","id":"root-_root_-0-pane-faq-2-question-4"},{"type":"question","settings":{},"question":"Do you provide safes?","answer":"Safes are available in all hotel rooms. You can use these free of charge.","id":"root-_root_-0-pane-faq-2-question-5"},{"type":"question","settings":{},"question":"Are there towels in the hotel room?","answer":"Towels and bathrobes are provided in the luxury Suites. Towels are provided in the Royal and Classic Comfort hotel rooms.\n\nDo you want to rent an extra towel? Additional towels are available for \u20ac1.50 per towel per day. Bathrobes can be purchased on site at the hotel reception. You can purchase them for \u20ac40.00 each. Of course you can also bring your own bathrobe.","id":"root-_root_-0-pane-faq-2-question-6"},{"type":"question","settings":{},"question":"Do I need to bring extra towels for the subtropical swimming paradise?","answer":"It is recommended to bring an extra towel or bath towel when visiting the swimming paradise.","id":"root-_root_-0-pane-faq-2-question-7"},{"type":"question","settings":{},"question":"Is there a hair dryer in the room?","answer":"Hair dryers are available in all hotel rooms.","id":"root-_root_-0-pane-faq-2-question-8"},{"type":"question","settings":{},"question":"Are there any rooms with air-conditioning?","answer":"We are actively working on the sustainability of our resort. All hotel rooms are now equipped with air conditioning.","id":"root-_root_-0-pane-faq-2-question-9"},{"type":"question","settings":{},"question":"Are there any rooms for disabled persons?","answer":"Preston Palace offers 4 Classic Comfort accessible rooms and 4 Royal accessible rooms. There are 2-person and 4-person disabled rooms. These rooms have wide doors (95 cm) to give easy access to wheelchairs. The shower is spacious and does not have a shower tray. The toilet is fitted with support bars. A support rail is fitted along the shower wall and there is a shower seat. The sink is lower so that you can reach it from your wheelchair and you can tilt the mirror. Lights are switched on and off automatically. The double beds are 60 cm high. You can order any additional aids via \u0027thuiszorg\u0027 (home care). While booking, please indicate that you wish to use a disabled room. A disabled room can only be booked by sending an email to [reserveringenprestonpalace.nl](mailto:reserveringen@prestonpalace.nl). We have double (with box spring bed) and 4-person (with box spring beds and bunk bed) disabled rooms. The room you are assigned to depends on availability.\n\nPreston Palace is completely wheelchair-friendly, the entire building is virtually barrier-free. There are disabled toilets in both the entertainment centre and the swimming paradise.","id":"root-_root_-0-pane-faq-2-question-10"},{"type":"question","settings":{},"question":"Does Preston Palace also have luxury hotel rooms?","answer":"Preston Palace has various types of hotel rooms. You can choose from comfortable, spacious and pure luxury. Will it be the Classic or the Royal room? Or perhaps the romantic Suite?\n\nClassic Comfort hotel room\nThe Classic Comfort rooms have a lovely ambiance, modern design and provide everything for a comfortable stay. The room is equipped with box spring beds, airconditioning, safe, rain shower, toilet, hair dryer, 32-inch flatscreen television, free Wi-Fi, and a PVC floor.\n\nClassic Comfort hotel room with balcony\nThis Classic hotel room has a modern design with private balcony, allowing you to relax both inside and out. The room is equipped with box spring beds, airconditioning, safe, rain shower, toilet, hair dryer, 32-inch flatscreen television, free Wi-Fi, PVC floor, and balcony.\n\nRoyal hotel room\nOur Royal hotel rooms offer pure delight. These hotel rooms have an attractive appearance and provide more space and comfort. The room is equipped with box spring beds, airconditioning, cosy seating area, safe, rain shower, toilet, hair dryer, 47-inch flatscreen television, mini-bar, free Wi-Fi, and a PVC floor.\n\nRoyal hotel room with balcony\nThe Royal hotel rooms with balcony are extremely spacious and comfortable. Highly recommended to lovers of the good life! This room type is equipped with box spring beds, airconditioning, a cosy seating area, safe, rain shower, toilet, hair dryer, 47-inch flatscreen television, an unstocked mini-bar, free Wi-Fi, PVC floor, and a balcony.\n\nSuite\nThis wonderful Suite offers luxury, space and optimal comfort. You will, of course, have a kingsize bed, pure wellness products in the luxury bathroom with rain shower and bubble bath\/whirlpool with jet streams, toilet, double wash basin and hair dryer. This spacious hotel room also has a desk, a cosy seating area, airconditioning, 55-inch flatscreen television, coffee machine, safe, a well-stocked mini-bar and free Wi-Fi.","id":"root-_root_-0-pane-faq-2-question-11"},{"type":"question","settings":{},"question":"Can I reserve a wheelchair at Preston Palace?","answer":"Yes, if you are a guest at Preston Palace, you can. Very convenient!\n\nWe kindly ask you to arrange this before your arrival, as there is a limited number of wheelchairs available. The cost is \u20ac5.00 per wheelchair per day, with a deposit of \u20ac50.00 per wheelchair. You can reserve a wheelchair in advance through our Reservations Department via [reserveringen@prestonpalace.nl](mailto:reserveringen@prestonpalace.nl).","id":"root-_root_-0-pane-faq-2-question-12"},{"type":"question","settings":{},"question":"Is it possible to book extras on site?","answer":"Yes, this is possible. If you wish to book extras, you can do so at the hotel reception.\n\nFor example, you can add an early arrival (arrival at 12:00 PM) on your arrival day, or extend your stay on the departure day until 2:00 PM or 7:00 PM.\n\nWould you prefer to book an extra in advance? Feel free to contact us at [reserveringen@prestonpalace.nl](mailto:reserveringen@prestonpalace.nl) and have your booking number ready.","id":"root-_root_-0-pane-faq-2-question-13"},{"type":"question","settings":{},"question":"How do I delete my account?","answer":"When making a reservation, you will be asked to provide your email address, first name, last name, address, and phone number.\n\nTo more easily manage your reservations, you can create a user account. This allows you to view your personal settings and bookings. If you would like to have your data and\/or account deleted, you can send a request to [marketing@prestonpalace.nl](mailto:marketing@prestonpalace.nl).\n\nWhen you visit our website\u2014even if you do not make a reservation\u2014we may collect certain information, such as your IP address, which browser you use, which operating system you use, which application version you use, your language settings, and the pages (on our website) that were shown to you. If you use a mobile device, we may also collect information about your mobile device, specific device settings, and GPS information.","id":"root-_root_-0-pane-faq-2-question-14"}],"id":"root-_root_-0-pane-faq-2"}]},"ttlSeconds":900,"id":"https:\/\/www.prestonpalace.eu\/mobile\/faq"}