General cancellation conditions

What are the consequences if your agreement with Preston Palace cannot go ahead? That depends, among other things, on when you cancel, the type of booking, the size of your party and the portion you cancel. We have listed them for you. Do you still have questions after reading? Please contact us at reserveringen@prestonpalace.nl or at 0546-542121. We will be happy to help you!  

  • The cancellation fee for booked catering services by the guest is determined on the basis of the booking value.
  • In the event of a no-show the guest will in all circumstances be obliged to pay the booking value.
  • If one or more of the agreed catering services are cancelled, which together amount to 50% or more of the capacity of the catering establishment, the periods in the following clauses shall be increased by four months.

Cancellation policy

Cancellation fees for cancelled hotel reservations (groups)

  • For cancellation more than three months prior to the reserved date, €11,50 will be charged.
  • For cancellation more than two months prior to the reserved date, 15% of the booking value is charged.
  • For cancellation more than one months prior to the reserved date, 35% of the booking value is charged.
  • For cancellation more than 14 days prior to the reserved date, 60% of the booking value is charged.
  • For cancellation more than 7 days prior to the reserved date, 85% of the booking value is charged.
  • For cancellation less than 7 days prior to the reserved date, 100% of the booking value is charged.

For cancelled hotel reservations (individuals)

  • For cancellation more than one months prior to the reserved date, €11,50 will be charged.
  • For cancellation more than 14 days prior to the reserved date, 15% of the booking value is charged.
  • For cancellation more than 7 days prior to the reserved date, 35% of the booking value is charged.
  • For cancellation more than 3 days prior to the reserved date, 60% of the booking value is charged.
  • For cancellation more than 24 hours prior to the reserved date, 85% of the booking value is charged.
  • For cancellation less than 24 hours prior to the reserved date, 100% of the booking value is charged.

The conditions apply to all reservations up to 100 (hotel) guests. Reservations with a higher number of overnight guests are subject to other conditions. Please ask for these conditions when making a reservation.

In case of cancellation of a wellness treatment or arrangement
No costs will be charged for the cancellation of a sauna visit only. If you have reserved a treatment or arrangement and you cancel less than 24 hours before the reserved arrival time, 100% of the reservation value will be charged.

Cancellation due to governmental restrictions

If Preston Palace is unable to receive guests or offer what you have booked due to mandatory government measures (or safety region), we offer you two options:
 

Move your booking to another date
If your new stay is more expensive than the stay already booked, we will charge you the additional costs. If your new stay is more economical, we will not provide a refund.

A hotel voucher, valid for at least one year, equal to the amount you paid
The voucher can be exchanged at a later date for a new stay at Preston Palace to be booked by you.

Last modified: 27-10-2020