Frequently Asked Questions

I would like to make a reservation online but have no valid credit card or Ideal option. Is paying cash on arrival an option?

Payment on arrival is not possible. We always ask for an advance payment.

You must always pay directly at the end of an online reservation with a valid credit card or Ideal. Depending on the period until the arrival date, payment can also be made in installments for a hotel stay.

You can consult friends/acquaintances who do have a valid credit card or Ideal to complete your online reservation quickly and easily.

The payment terms are as follows:

You book by phone, via chat or via email (€11,50 reservation costs for hotel stays):
Hotel stay

• 0-10 days: 100% payment immediately.
• 11-42 days: pay 100% 10 days before arrival.
• 43 days or later: pay 25% within 8 days and the remaining 75% four weeks before arrival.

Day or evening out

• 0-10 days: pay 100% immediately.
• 11 days or later: pay 100% 10 days before arrival.

If you book via the website (no reservation costs):
Hotel stay

• 0-42 days: pay 100% immediately.
• 43 days or later: Choice of 
  - Pay 100% directly or 
  - Pay 25% directly and pay the remaining 75% four weeks before arrival. (This is only possible if you choose spread payment and costs €9,90).

Day or evening out
Pay 100% immediately.