
Frequently Asked Questions
What are the payment terms and conditions at Preston Palace?
The payment terms and conditions are as follows:
You book by phone, via chat or via email (€15.00 reservation fee for hotel stays):
Hotel stay
- 0-10 days: 100% payment immediately.
- 11-42 days: pay 100% 10 days before arrival.
- 43 days or later: pay 25% within 8 days and the remaining 75% four weeks before arrival.
Day or evening out
- 0-10 days: pay 100% immediately.
- 11 days or later: pay 100% 10 days before arrival.
If you book via the website (no reservation costs):
Hotel stay
- 0-42 days: pay 100% immediately.
- 43 days or later: Choice of
- Pay 100% directly or
- Pay 25% directly and pay the remaining 75% four weeks before arrival. This is only available if you choose the installment payment option, which costs €12.50.
Day or evening out
Pay 100% immediately.
Additional Condition for Non-compliance with Payment Terms
If payment is not received on time according to the stated payment terms, we reserve the right to cancel the booking.
In case of cancellation due to non-fulfilment of payment obligations by the guest, no refund will be granted for amounts already paid.