House Rules

Preston Palace needs to remain an enjoyable, habitable and safe environment for all. Which is why Preston Palace
asks guests to comply with its house rules. These rules were drawn up in consultation with Twente’s police, the local
authority and the Public Prosecution Department.

1. REGISTERING

You are to report to the reception or the sales register prior
to the start of your package deal.


2. ACCESS CONTROL

Fo ensure your safety as well as that of other people, we may ask you
to cooperate with a search or an investigation.


3. CLOTHING

Preston Palace sets requirements in terms of your state of dress,
and we reserve the right to refuse access to those persons failing
to comply with these requirements. (For example, sportswear/sport
shirts and fancy dress outfits are not permitted.)


4. CAMERAS

Cameras are mounted inside and outside Preston Palace.
Your consent to being filmed is implicit. Images can be viewed
by authorized persons or parties in the event of irregularities.


5. SMOKING

In connection with the ruling of the Supreme Court on 27 September 2019, Preston Palace is obliged to adjust its smoking policy. Smoking is only allowed outside at the places indicated, or at various outside terraces.

Preston Palace is completely smoke-free. Smoking is only allowed on the outdoor terraces allocated for that purpose. The hotel restaurant and the terrace at The Loc '6313' also have a smoke-free section. Vapor smokers (or similar alternative smoking devices) are not allowed at Preston Palace, apart from in allocated outdoor smoking areas. Smoking in a hotel room results in a fine of € 100.00. When the fire alarm is deactivated or triggered by smoking (in the hotel room), removal will follow automatically.


6. SEXUAL HARASSMENT, RACISM AND
DISCRIMINATION

You are not to commit any act that could be construed as sexual
harassment, racism or discrimination.


7. NARCOTICS AND HALLUCINOGENS

The use of soft or hard drugs (for example) is not permitted. Neither
are you allowed to have these on your person or anywhere on the
premises. Staff may ask you to cooperate with a search.


8. WEAPONS

You are not permitted to have weapons on your person or anywhere
on the premises.


9. OBJECTIONABLE, OFFENSIVE AND AGGRESSIVE
BEHAVIOUR

Anyone exhibiting objectionable or offensive behaviour within or
outside of the hotel will meet with sanctions. Threatening or abusive
behaviour and other forms of aggression are forbidden.


10. REFRESHMENTS

You may only consume refreshments on the premises, but not on
the dance floors. You are not allowed to bring refreshments in from
outside and vice versa. If we are of the opinion that you have had too
much to drink, then we reserve the right to refuse to provide you with
alcoholic drinks. Double shots are not sold. No alcoholic drinks may
be consumed in the hotel section. If alcoholic drinks are found in your
room during your stay, then these will be confiscated. Age limit applies.
Under 18 = no alcohol.


11. USE OF TOILETS

The toilet rooms are solely intended for individual use of the toilet.
They are not to be used for any other purpose.


12. TRADING IN GOODS

Selling goods in or around Preston Palace is forbidden.


13. HOTEL PROPERTY

Property of Preston Palace is not to be taken outside. Anyone causing
damage shall be held liable for the costs of repair or replacement.
These costs are to be settled forthwith.


14. LOSS, DAMAGE, INJURY

Preston Palace cannot be held liable for loss and/or damage
to guests’ possessions, unless these were handed in for
safekeeping in return for a fee. Preston Palace cannot be held
liable in the event of loss of items contained within clothing,
for instance (even if these were handed in for safekeeping in
return for a fee). Neither can Preston Palace be held liable in
the event of any injuries people might sustain.


15. LOST AND FOUND ITEMS

If you find any item in Preston Palace which clearly belongs to
someone else, then you are to hand this in to reception. Found
items will be stored for two months. Anyone picking up a found
item will need to be in a position to prove his/her identity.


16. COMPLAINTS

If you have any complaints of any kind, please report these to
reception without delay.


17. BREACH OF HOUSE RULES AND CODE OF CONDUCT

If you are in breach of the code of conduct, then sanctions may be
imposed, such as asking you to leave or refusal of your business.


18. DEPARTURE

When leaving Preston Palace, we would kindly request that you bear
local residents in mind and refrain from causing any noise nuisance.


19. GROUPS OF YOUNG PEOPLE

Groups of young people under the age of 18 will not be allowed access
to Preston Palace.


20. EMERGENCIES OR DISTURBANCES

In the event of an emergency or disturbance, please always dial
EXTENSION 9!


21. SAFETY DEVICES

Disabling and/or misusing safety devices will automatically lead to
the guest(s) concerned being asked to leave.


22. DECISIONS MADE BY STAFF ARE BINDING

The following points are intended for hotel guests:


23. SLEEPING HOURS

Throughout the hotel, corridors and rooms should be quiet from
22:00 onwards. You are not allowed to occupy the corridors after
closing time. You will be asked to return to your room. If you leave
Preston Palace after closing time, it will not be possible to re-enter
Preston Palace before 08:00 due to the noise this may cause and
our other guests’ entitlement to a good night’s sleep.


24. CHECKING ROOM

Once you have checked in, you will need to check your room for any
damage and report this to reception immediately. After check-in you
will be held responsible for the room and any damage.


25. ACCESS TO HOTEL ROOM ON THE PART OF
PRESTON PALACE STAFF

Preston Palace reserves the right to access a hotel room as Preston
Palace sees fit. This may be the case if a breach of the house rules
has occurred (or is suspected to have occurred).