Lost and found
You thoroughly enjoyed your stay. But when you get home, you realise that you left something behind or lost something. Don’t worry, it happens to the best of us! We will help you. Please contact us by using the form below. We will tell you as soon as possible whether your item has been located.
Method for sending/collecting your lost property.
There are two ways to retrieve your belongings:
1) You can collect your belongings at the reception desk of Preston Palace B.V. Please let us know at least one day in advance by sending an email to gevonden@prestonpalace.nl. We will make sure your item is ready for you.
2) You can choose to have your lost property shipped to you. To do this, create a shipping label online via postnl.nl/directversturen or the PostNL app. The website explains step by step how this works.
Please note the following when creating the shipping label:
Clearly indicate whether it is a parcel or a letterbox parcel, so that you pay the correct shipping costs. Any insufficient postage will be charged to you.
Under the recipient ("Who is the recipient?"), enter your own address and email address.
Under the sender ("Your details"), enter the address of Preston Palace: Preston Palace, Laan van Iserlohn 1, 7607 PT Almelo.
If you are asked whether you would like PostNL to collect your parcel, this is not necessary. Preston Palace will ensure that the parcel is handed over to PostNL.
After payment, you will receive the shipping label immediately on your screen and by email. Save the shipping label and forward it to gevonden@prestonpalace.nl. We will print the label, attach it to the parcel, and ensure that the parcel is handed over to PostNL.
If you find it difficult to create a shipping label online, you can also purchase a shipping label at a PostNL Service Point and send it to us by post: Preston Palace B.V attn. Housekeeping Department. Laan van Iserlohn 1 - 7607 PT Almelo
Preston Palace accepts no liability whatsoever for goods during shipment. The costs of shipping forgotten belongings are at your own expense. Your items will be stored for a maximum of 1 week.
